Frequently Asked Questions

Below are some the the questions we are frequently asked regards the rug cleaning and rug repairs that we carry out. If you have any questions that are not answered below please feel free to contact us (847) 847-2004.
1How often should I have my rugs cleaned?
For a rug under moderate use, the longest you should wait in between professional cleaning is two years. Entry rugs that get high traffic, or rugs that are in areas with a lot of activity from small children or pets, can be cleaned annually. Because wool has the ability to hide a great amount of soil and contaminants before it “looks” dirty, a consistent dusting (vacuuming) routine is important to help you extend the length of time in between professional cleaning. Visit “home remedies” for proper dusting and spill instructions.
2Should I ever have my rugs cleaned in my home?
The recommended method for cleaning natural fiber (wool, cotton and silk) rugs is a full immersion wet wash. Dusting and thorough rinsing are the 2 most important steps in the cleaning process, and both are not possible with an in-home surface cleaning method. This can lead to “soapy mud” being left in the foundation of the rug, because the soap mixes with the foundation dirt and the lack of thorough rinsing leaves this behind. This can mean that the rug has a sticky feel to it afterwards, which will attract dirt to it more quickly. It can also lead to premature sun fade and also fibre wear. If cleaning a rug in-home is the only option available, you must locate a cleaner that is a specialist in handling wool and natural fiber Oriental Rugs.
3Can I attach rug pictures to get a faster quote?
Yes, you can text any rug pictures to (773) 501-1542 for a faster quote.
4I want to store my rugs at home – what should I do?
Rugs should always be stored cleaned and mothproofed if going into long term (longer than 6 months) storage. For storage, wool and cotton rugs should be rolled with fibers facing inward, and silk rugs with the fibers facing outward. Blankets and flatweaves can be folded. Items should be wrapped in Tyvek or acid-free paper, not plastic. The items should be elevated off of the floor (in case of flooding), and nothing heavy should be stacked on top of them.
5Is my rug worth cleaning and repairing?
There are many interpretations of “value” regarding a rug. What it would cost to buy another one in a retail store and what someone would be willing to pay you for it can be two very different amounts. A rug that you grew up with may make it very valuable to you, but an appraiser may say that same rug has a very low value. If you like a rug – if it reminds you of your childhood, or of a favorite trip overseas, or it fits your home décor perfectly – then you should keep it clean and in good condition. If you have no attachment to the rug, and it can easily be replaced for less than the cost of “repairing” it – then you should make a decision that you feel is the wisest.
6What should I do if I have a complaint?
If you have a complaint, please contact our customer service team at (847) 847-2004 no later than 4 days after the rugs was delivered.
7Cleaning “Tea Washed” Rugs – The Must Read Advice For Owners
Tea Washed Rugs are rugs that have been over-dyed with a brown or golden dye to darken the rugs look to make it appear to have the look of an “older” rug. The solution used to over-dye the rug looks similar to tea, which leads to the term “tea wash.” These rugs are also referred to as “Henna Washed” or “Antiqued”. The darker colour is either sprayed on to the rug, or the rug is soaked in the solution. Many of these solutions are not permanent and can be removed with just water. The tell tale signs of “Tea Wash” are cotton fringes that are brown or golden instead of white. Usually you can untwist a single tassle and discover the “white” underneath.There are some very attractive Tea Washed Rugs and the higher quality pieces (i.e. less likely to wash out) is generally sold in the higher end rug galleries. Sometimes rugs are given a “Tea Wash” because they have past colour bleeding damage or stains that the seller wants to “hide” with the over-dyeing process to sell a damaged rug at a higher “undamaged” price. Reputable rug dealers do not pursue these unethical practices.In most cases this “over-dye” process will wash out unevenly giving the field of the rug a blotchy look and the fringe will become unevenly whiter as well. Our wash process is gentle. We use a mild shampoo and cold water on all wool rugs and we use a vinegar soak to “set” the rug dyes for cleaning. All of this is rinsed out thoroughly. Even with our gentle process, we cannot “set” the Tea Wash over-dyed (with a more permanent iodine type dye bath), the field will become lighter and the fringes whiter. Some rugs lose a great deal of their “tea” over-dyeing. The higher quality product loses very little (if any). Our goal is to remove from your rug the dirt, dust, bacteria, odours and contaminates that have collected in the fibres during its use on your floor – and to do so in a manner that is not harmful to your rug. We use products that are safe for rugs, for people and for pets. Unfortunately, getting the rug truly clean may lead to a loss of this tea dye.We will test the “Tea Wash” over-dye with a dry cloth and also with a damp cloth. If the dye easily transfers from your rug to this cloth, then we are very certain that this over-dye will wash out of your rug fibres and fringes even using cold water, vinegar and mild shampoo. The “look” of your rug will change, and may uncover some old stains or any discolouration that are now “hidden” by the tea over-dye process. You can either proceed with the wash knowing these risks – or you can choose to replace the rug (keeping a dirty rug in your home is not a sanitary choice). If no “Tea Wash” transfers onto the dry cloth and very little or none does so with the damp cloth, then there should be little loss of colour in the field of your rug… but the fringes will have a noticeable whitening and blotchiness (the cotton does not hold the dye as well as the wool will). As the owner of a Tea-Washed rug, you will need to advise us that you have read the information above and understand the risks involved (as well as the expectations) and authorise us in writing to proceed.
8What You Need To Know About Pet Stains and Pet Odours
How does pet urine damage your rug? Pet urine (and pet vomit) goes onto your rug hot and acidic. With the heat this causes rug dyes to bleed, it causes the urea in the urine to discolour the fibres yellow and the acidity “sets” all of this damage in place. It is as if the rug has been re-dyed.The heat also causes the stain to penetrate the fuzzy fibres and go into the inside of the rugs foundation fibres. Most rugs are woven on a cotton foundation. Each single strand of cotton fringe runs all the way through the rug to the opposite side. This cotton “skeleton” absorbs the pet urine and is very difficult to remove.Most contemporary rugs are chemically treated (this is especially true for rugs from China and Pakistan) which makes them sensitive to sun fade and also to stains. Pet stains on these rugs causes a loss of dye that is permanent unless you treat it quickly. What other problems can occur because of pet stains? Besides the immediate damage of discolouration and odour, the long term damage from pet stains can contribute to the dissolving of rug dyes. Old pet urine stains go from an acid stain when fresh, to an alkaline stain when they sit for weeks. The alkalinity causes the the chemical bond of rug acid dyes to wool to shift and the fibre releases the dye and there is a loss of colour. The dyes essentially “dissolve” and will wash away with cleaning in every area with an old pet stain. This cannot be reversed. With rugs that have a latex backing (tufted) the pet urine penetrates this latex and is locked into the adhesive. The odour cannot be completely removed from these latex backed rugs. (If your rug has a material cover backing, it has latex). What can you expect from cleaning? Our wash process is gentle and safe for rugs, for people and for pets. We use a mild shampoo and cold water on all natural fibre rugs and we use a vinegar soak to “set” rug dyes for cleaning so that we can safely clean the rug. We then soak the rug in an enzyme solution to remove the odour causing bacteria from the fibres and the foundation of the rug. All of this is rinsed out thoroughly. Our success at removing the odour will depend on how long we can safely soak your rug. Our success at removing the stains varies with rug type and age of the stains but pet stains are always assumed to be permanent. After reading this information and understanding the risks involved (as well as the expectations). We need authorisation in writing that you wish to proceed.
9What You Need To know About Heavy Soil and Rugs
Dirt is abrasive and is the leading contributor to rug fiber damage and loss. The more soil that is ground into your rugs fibers, the shorter life your rug will have. Rugs under normal use should be professionally cleaned at least every two years. If left for an extended period of time, dirt ground into rug foundation fibers can contribute to the growth of mildew and dry rot, which can cause structural damage to older rugs. Certain contaminants can also contribute to discolouration of the rug fibers. Soil from food sources can lead to insect activity and damage and make your rug a breeding ground for a wild variety of insects. Even insects that do not typically feed on wool or silk will do so if the fiber is covered with food or drink spills. Besides damage to the rugs fiber and foundation, heavy soil can cover up pre-existing rug conditions that a skilled rug cleaner needs to identify before beginning the cleaning process, such as pre-existing dye bleed in the fibers or the presence of certain stains. We cannot do our pre-inspection properly when there is heavy soil. Soil is more than just dirt and grime. It is a wide variety of contaminants that have come into your indoor air and on everyone’s shoes (or paws). Car exhaust, smoke, mould spores, allergens, dust mites, cooking odours, aerosol chemical sprays, bacteria and germs. Frequent proper cleaning of your rugs and other soft furnishings contribute to improving the indoor health of your home. Our wash process is gentle and safe for rugs, for people and for pets. We use a mild shampoo and cold water on all natural fiber rugs and we use a “set” rug dyes for cleaning so that we can safely clean the rug. All of this is rinsed out thoroughly. If your rug already has pre-existing colour bleed from a past cleaning, or from isolated liquid spills, our dye setting process will “set” this dye bleed permanently. We cannot be held responsible for dye problems that may already exist with your rug but is currently hidden underneath heavy soil. If your rug is heavily soiled, we will require that you read the above and give us written authorisation before we can proceed with cleaning your rug.
10How can I get the most accurate price on a rug cleaning?
Please provide additional information in the estimate form regarding the required service, such as rug sizes, number of rooms, carpet condition, and approximate square footage.
11How long will it take to get my area rugs back?
Most rugs are ready between 7-10 business days, allowing for the extra time needed for rug repairs and during the holidays. For your convenience, we will be happy to schedule a delivery date and time when we pick up your rug.
12Can you guarantee the removal of all spots and stains from rugs?
We cannot guarantee the removal of all spots and stains, as it depends on the material, haw old is a stain and condition of the rug.
13Do you offer same-day service with free pick-up and delivery?
Yes, we offer same-day service with free pick-up and delivery in North Shore areas such as Lake Forest, Lincolnshire, Glenview, Northbrook, Highland Park, Barrington, Skokie, Chicago city, and surrounding suburbs.


 

If you don't see your particular question addressed, feel free to call us. We would be happy to answer them!